Getting The Name Right

When of the worst things about working on the phones is that you can’t always hear the name of the customer correctly. This can happen for a number of reasons: The sound is sometimes quite when you first answer the phone, the line is distorted, you can’t tell whether it’s male or female, there’s a strong accent… The list goes on. It’s not uncommon to get the persons name wrong, and it can be downright embarrassing.

I’ve had people coming through with a high pitched voice and I sit there saying ‘Mrs…’ until they correct me with ‘Mr…’ Or someone with a very low voice telling me half way through the call that it’s ‘Mrs…’

It can also be quite funny. I had an agent from one of our partner companies calling me with a customer on hold. ‘Customer’s name is Zoy,’ she told me.

‘How do you spell that?’ I asked. ‘Is it Z O Y?’

‘No. It’s Z O E.’ She said.

Needless to say that it was a good job that I had asked.

Sometimes the customer has an accent and what they say sounds like something else. One customer I luckily had to transfer to another department. His name sounded like Fannybender. I didn’t fancy using that through the call. I wasn’t sure if I’d be able to get straight face.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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