I’m sitting watching Daybreak before going into work. They were talking about taking children on holiday during term time. Apparently the authorities are now putting their foot down and saying ‘no’. Holidays during holiday time only. I completely agree with this.
When I was kid we went on holiday for two weeks during September. The new school year had already started so my brother and I always missed some of the lessons. It was nice to have time off. It was also embarrassing to go back to school after missing so much. Luckily both my brother and myself now have letters after our names so we haven’t done too badly.
At that time, when I was a kid, the education in this country was considered the best in the world. In the last 40 years we have seen an influx of migrants and assylum seekers into the UK. Many of whom can’t speak English. The education has been lowered to accomodate these people. And it shows.
Working at the call centre has opened my eyes to the appalling lack of education and common sense that some people have. Only yesterday I asked a woman for her address and was asked: ‘Do you mean my address?’
I not sure what address she thought I meant. Buckingham Palace? The Sheikh of Brunei? Of course I was asking for her address. I can’t answer questions without getting her details on the screen.
We also ask for the customers phone number as part of our security questions. I got asked the same question yesterday by a different customer: ‘My phone number?’
I wanted to say: ‘No. I want the phone number for London Zoo. I want to speak to Mr G Raff.’
I managed to refrain myself. Just.
We need to spend more on education in this country. We need to forget about the lack of English that some people have. If they want to live in this country they should learn the language. It should be available for them to learn in the evenings at community centres. Schools/colleges/universities must be focused on teaching people properly. They should not be lowering their standards.
People need to realise what an effect a lack of education is having. I have even seen young people working at my company, who find it hard to read from a peice of paper. Education is the future. At the moment our education system is a disgrace. We are no longer seen as the best in the world, but the bottom. It needs to change.