Looking a Gift Horse in the Mouth

We are presented with a lot of crazy questions working on the phones. But probably the best one is people questioning refunds. I could understand it if they weren’t happy about the amount and wanted more, but to question why they’ve had it and is it right, takes the biscuit.

We had problems with the system when certain packages were set up, so the company has been reviewing each and every one of them. Letters have been sent to the customers to let them know that the policy in question is being reviewed.

In some cases there has been an issue with the price not being correct. If the customer has been charged too much the company has reimbursed the customer.

As well as this, if a customer cancels a policy mid-term than a pro rata refund is issued.

We’ve had a few of the ‘what’s this?’ questions being asked in the last few days, but one in particular will stay with me for a while.

A customer rang in after having a £500 refund. I explained that a review had been done on the policy he had and a refund had been issued as he had been charged too much.

‘I know about the review,’ he told me, ‘I got a letter. But is this right? What’s this refund for?’

‘You were charged too much so we have given the overpayment back to you.’

‘I don’t understand. What’s the refund for?’

‘There was a system error. You got charged too much for the policy. Because you were charged too much they worked out how much you overpaid since you started the policy, and now they have reimbursed that amount to you.’

‘I don’t get it.’

I explained again and followed it up with: ‘If you don’t want it send it back.’

‘Oh, no. It’ll come in useful. Thanks. Bye.’

Why look a gift horse in the mouth?

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

One thought on “Looking a Gift Horse in the Mouth

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