professionalism

Just Short Of Losing My Temper

Bit of a crazy day today. I almost lost of my temper with a customer. Well, actually I did lose my temper but my professionalism kept me calm under stressful circumstances. It was a busy day starting with a nice gentleman calling to set up a policy. I set it up and informed him IContinue reading “Just Short Of Losing My Temper”

Well I watched ‘The Call Centre’. It’s repeated tonight if anyone missed it. I have to say that I was rather surprised at a few things that were said on the show. The manager likes to keep everyone happy. This is really good thing and he is absolutely right – if you are happy inContinue reading “Professionalism”