Category Archives: Call Centres

I’m stressed out. The full moon was last week so the looneys should be back behind doors by now. So I’d hope. Not so, however. They are still prominent and phoning our company in their droves. I had about 3 calls wanting our competitors today. There’s a recorded message at the beginning of the callContinue reading “Streeeessssss!”

An old fella really annoyed me today. He called through asking for the address. Firstly he said he was hard of hearing and asked me to speak up. I fiddled with the headset and spoke slightly louder asking him if it was ok. ‘Yes’, he said. ‘That’s much better. I can hear you fine.’ ThatContinue reading “If You Want Help Then Appreciate It!”

Back at work today after a few days peace and rest – it already feels like 10 years ago. I was booked in for training today. Started fine. Went into work nice and early so that I could print off documents and change details for a couple of customers. Got that sorted then spent aContinue reading “Back At Work”

Back to work on Monday. I’ve enjoyed a few days off, but it’s not enough. I’d love not to work. I certainly wouldn’t get bored at home. Loads to do. No stress. No company crap. Can’t afford not to work though. Not old enough to retire either. So I will have to put myself intoContinue reading “Pesky Flies”

To fill in the rest of the details about yesterdays film – it was crap. That said it wasn’t Matt Damon. It was Sean Penn and Brad Pitt. I know there’s not much difference between Damon and Pitt. They’re both good looking, around the same age, male, actors. Very similar. Ok, I’m an idiot thatContinue reading “Crap Film”

Heck, it’s been nearly a week since my last post. I started with a post every day. I’m getting lazy! So I’m on the laptop munching sweets and watching the Tree of Life. Not sure what the films about, but it seems all religious at the beginning. It will give me a reason for myContinue reading “I’m Getting Slack”

A whole day of training about handling complaints. Yet again the procedure has been changed. I expect this type of thing happens in many companies. It’s very annoying for those of us at the bottom end. On a positive note I have learnt how to get things sorted quicker if I log a complaint withContinue reading “Training All Day”

I’ve had this weekend off work. I don’t seem to have had many weekends to myself in the last few months. I’ve been doing Saturdays for other people just lately. At least I’ve got a few days off at the end of this month. I really need it. A break from the continuous calls, theContinue reading “Weekend Off”

You can ask me all the questions you want about the policies our company sells. I can go into the exclusions, the inclusions, the claims, the length, the price, all sorts of details. I’m trained on the policies of the company I work for. If you want to ask me about policies that other companiesContinue reading “Try Thinking For Yourself”

When someone tells you that they are phoning about a doody-dada thingy they’ve had, ‘you know the thingy-mabob you sent me’, then you are supposed to know immediately what they are talking about. We all get doody-dada thingys in the post. Happens all the time. The the thingy-mabob pushes them through the thingy. You withContinue reading “Doody-Dada Thingy”