Category Archives: Call Centres

This last week I have had occasion to deal with a particular DVD rental company. My normal subscription has not been updated correctly so I of course contacted them to put it right. I explained about the series I was watching not being sent out correctly, and a free disc being sent, which was thenContinue reading “Customer for a change…”

Had a nice day off work today. Feels like it doesn’t happen very often.

What an eventful day! I am firmly of the opinion that certain departments in my company are all gremlins. They cannot possibly be sane human beings. There are many mailings going out, I’m told. We’re having a special offer. All the codes are working. Everything is on the system. Yeah right! The prices are incorrect,Continue reading “The Gremlins Strike Again”

One of the problems we are having at the moment is that the managers are targetting people for the slightest thing. One of my colleagues responded to a customer by saying “gosh!” Management immediately took her off the phone and said she’d been swearing. The call recording was listened to but due to a badContinue reading “Call Centre v Agent”

Day off work today. I get a day off in the week if I’m working on a Saturday. I’m working this Saturday and next 😦 Anyway, I decided that today was going to be mine. Yes, all mine! This is very rare. My free time so far this year, has either been doing overtime, lookingContinue reading “And Now For Something Completely Different!”

Yet again I had someone phone up and ask me to discuss details of a policy not in their name. I can understand that if they are the spouse of the policy holder, it can be annoying if they can’t deal with payments or amendments. This particular person was the partner of the policy holder.Continue reading “Customers v The DPA Regulatons”

The call centre I work at expects the agents to work over at the end of the day. For example, if we finish work at 5pm and a call comes through 2 minutes before hand for a sale, we are expected to set up that sale even though it can take anything from 10 minutesContinue reading “Safety…”

15. BLOW YOUR NOSE BEFORE YOU CALL If you have a cold blow your nose before calling us. Get a tissue before picking up the phone. If you are not sure what a tissue is or how to use it, then please speak to a family member for advice. If you call us and findContinue reading “Advice for customer part 3”

Having a day off!

Actually not at work today. Makes a change. I’m sitting in the living room with the fire on. Nice. Looking after Grandson this weekend. He’ll be here about 2ish. He’s just turned 2 years. The age where everything is new and exciting, and the adults have to have 6 pairs of eyes and hands. lol