Category Archives: Call Centres

Yet another customer who thinks we mind read! “I don’t live in the property any longer.” She told me, “I want a refund.” “You didn’t advise us you’d moved. So how are we to know if you don’t tell us?” I asked. I know this is probably an all time stupid question, as we areContinue reading “Mind Reading!”

Today a customer informed me that he paid his policy yesterday evening over the phone, and today he had received another reminder in the post. He was quite indignant about receiving this reminder. Even though I pointed out that if it had been posted yesterday evening he certainly would not have received it quite soContinue reading “Crossed in the post”

The last two days something strange has happened at work. It’s happened around the same time each day – early afternoon. While we’ve been busy speaking to our customers we’ve heard the loud, high-pitched ding-dong of an intercom alert. You’re probably thinking what’s so strange about this? Well, simple answer. We haven’t got an intercom!Continue reading “Ding Dong”

A customer asked me today, to top up her prescription pills. Not sure why she thought an insurance company could do this for her though. I wanted to tell her that it was me that needed the pills. After dealing with a toffee-nosed snob, a multitude of wrong numbers, swearing, people wasting my time, badContinue reading “Prescription Pills?”

Mind Blank!.

My mind is blank today, so here’s a quote fron Ayn Rand: “The question isn’t who is going to let me; it’s who is going to stop me.”

At last! The sixth contact from the DVD rental company admits that they made a mistake! It doesn’t state that they’ve put it right. We shall see…

Well I’ve now had my fifth contact from the DVD rental company. Yet another foreign name. This time the problem I’m having is at least being referred to. My last communication to them was to lodge a complaint about the four people I’d already had dealings with. If they can’t even bother to try toContinue reading “Update as a customer…”