Todays bad customer was an elderly lady who was extremely rude and ignorant. After giving me her name she started saying that she had received a load of ‘rubbish and crap’ and wanted to know what it was. She then started giving me a mouthful on how she couldn’t read it because it wasn’t inContinue reading “Sheer Rudeness!”
Tag Archives: call centres
A Matter of a Simple Yes or No
A customer hung up on me today because I asked him to confirm his boiler details. He asked me to take his boiler details from an old cancelled policy, in order to raise a new insurance policy. I read the boiler make and model out to him and asked him to confirm that these detailsContinue reading “A Matter of a Simple Yes or No”
Something Nice
Decided it was about time I wrote something nice, so here it is. My company is looking forward, trying to make things better for its employees. About time. It’s appointed four committees looking at various areas that are sadly lacking. I’m on one of the sub-committees, trying to improve communication throughout the business. The formationContinue reading “Something Nice”
Natural Matrix Therapy 