Earlier today a customer fired a policy number at me without giving me chance to make a note of it. I asked her to repeat it a bit slower. She did the same thing. I explained that she had a strong accent and I again asked her to repeat it a bit slower. A simpleContinue reading “Discrimination?”
Category Archives: Call Centres
Script Changes
As we are regulated by the FCA we have a script to follow when setting up a sale. In fact, there’s a bloody script for everything, but the main one is for a new policy. Anyway, this script is 12 pages long. Luckily we don’t have to read every word. A lot of it isContinue reading “Script Changes”
Back At Work After Holiday :(
Back at work today after a week’s holiday 😦 I would much rather be on holiday. But then I wouldn’t have any money to spend. Damn! Quite an uneventful day today. Had a lot of meetings so wasn’t taking too many calls. That was quite nice actually. It will be a different story on Thursday.Continue reading “Back At Work After Holiday :(“
Isle of Man
Spent this last week in the Isle of Man. The small island between the UK and Ireland, if you’re not sure what I’m talking about. We got the ferry from Heysham – just past Liverpool. Ferry cost almost as much as a week self-catering. In fact, it was only £30 cheaper. Stayed at the FairyContinue reading “Isle of Man”
Holidays
Just got back after a weeks hols. Really needed the break. Holidays are important – no point working yourself into the ground. I certainly won’t. Glad I went away. Just have loads of washing to do now. Joys of being back home. Have to collect the cat from the cattery tomorrow. He’ll be happy toContinue reading “Holidays”
Love and War
With so many people working at the call centre, there are many couples. Some were already couples when they started working here, married or otherwise, while many people have got together after meeting at work. I’ve seen a lot of weddings, divorces, break ups, births, and deaths. I’ve seen young school leavers fall in love,Continue reading “Love and War”
Engineer Dreams
Or should that be nightmares? Our engineers have sometimes left properties without doing the repair. You may think that this is unacceptable. On the surface of things you’d be right. We always do an investigation if this happens, and we have come across some reasonable explanations as to why they may leave. Take for instanceContinue reading “Engineer Dreams”
Stress
Working in a call centre has to be one of the most stressful jobs going. It can be extremely busy at times, with no chance to breathe never mind say hello to colleagues. Dealing with such a variety of people, some nice, but some are the rudest people you could ever come across. On topContinue reading “Stress”
Eurovision
Yes, I’m one of the sad people who stayed in last night to watch Eurovision. As usual our entry was crap. I liked the Denmark entry. They were deserving winners. Why do so many people think that Europe votes against UK as a whole nation? They didn’t vote for the UK entry because it wasContinue reading “Eurovision”
Posh = Intelligent (Not)
Continuing from yesterday. It struck me that this is a major problem in this country at the moment. Just look at the government if you want any further proof.
Natural Matrix Therapy 