An elderly woman called me a few days ago and she couldn’t hear a thing I was saying. She was also very rude and verbally abusive. She wanted to renew her policy. A very simple procedure. But, as normal, because we are regulated by the FCA (was FSA) we have to give certain information beforeContinue reading “Why Phone a Call Centre When You’re Deaf?”
Category Archives: Call Centres
Back Dated Cancellation
An elderly gentlemen called me to ask about his insurance policy. He then said he needed to cancel for various reasons. ‘Can I back date the cancellation?’ he asked. ‘No’ came the short reply. You can’t back date the cancellation on an insurance policy. If you’ve had the cover you have to pay for it.Continue reading “Back Dated Cancellation”
I Don’t Know What My Water Pipes Are!
This was a new one today. I have often had customers who don’t know the difference between the drain and clean water supply pipe, but this was a customer who didn’t know what the water pipes were. This person was a homeowner. They had purchased a property. Or maybe someone had purchased it for them.Continue reading “I Don’t Know What My Water Pipes Are!”
I Don’t Know Why I’m Calling!
A very nice lady called me today. ‘How can I help you?’ I asked her. ‘I don’t know’ was the reply. I was stunned into silence. Gobsmacked. Speechless. Stupified. You get the picture? Why phone a company if you don’t know what you want them for? She must have looked up the number, surely? OrContinue reading “I Don’t Know Why I’m Calling!”
Life and Death
So many people are talking about the death of Maggie Thatcher at the moment. Seems that a lot of people really didn’t like her as a person. Personally I think this is a stupid attitude. I can’t stand the conservatives, but she was a very good leader. Maggie Thatcher wasn’t afraid to stand her ground.Continue reading “Life and Death”
Uneventful
A nice uneventful day at work today. No stupid people phoning. A couple of people who couldn’t be bothered to read all the information we had sent them, but that’s just normal. Nothing untoward. Pretty quiet really. We get days like this every so often. I wish they would happen more frequently. It’s actually quiteContinue reading “Uneventful”
Boiler Again!
Yet again boilers are giving people problems. Guy calls and asks if I can cover his boiler. I ask for the boiler details. ‘I don’t know the model’ he says, ‘but I can give you the price’. The price is not going to tell me the make or the model of the boiler. Why isContinue reading “Boiler Again!”
Cataracts
Well, after spending 7 hours in the city today I am now sitting typing this, with my feet on a massage cushion, a DVD on, and a glass of Baileys. The washer is on so I will soon have to start ironing 😦 If I want to be able to wear clothes at work, thatContinue reading “Cataracts”
Weekend Off
No work this weekend, thank goodness! I can sit back and chill! Or get drunk. Decisions, decisions…
Grand National Sweepstakes
The usual Grand National sweepstakes were being held at work today, with the usual ‘religious’ people avidly discussing it. I refused to take part as normal. I think this spectacle is disgusting. How many lives have to be lost before something will be done to end it? Because it’s horses that are dying many peopleContinue reading “Grand National Sweepstakes”
Natural Matrix Therapy 