Mandee

Standing Ovation

That’s right. I had a standing ovation at work today. It began with an elderly client calling to renew an insurance policy. An elderly client who was very deaf. It took 20 minutes to do something that normally takes 2 minutes. DPA had to be requested several times before the customer understood. And as forContinue reading “Standing Ovation”

Well He Hasn’t Won

Well he hasn’t won us over. The customer who was trying it on yesterday that is. Isn’t it great when you know that someone is getting their come-uppance? Can’t go into too many details because of personal information, DPA, etc. But the guy who was so obviously having us on yesterday is paying for it.Continue reading “Well He Hasn’t Won”

Trying It On?

Yet again I had someone trying it on. Customer had set up a policy over the net knowing full well that it wasn’t a landlords policy. I was only alerted because he phoned in to query his payment details. He tried saying that the landlords policies don’t cover certain things that he wanted covered, soContinue reading “Trying It On?”

Knackered!

Customers were going mad today! Call after call after call. Not pleasant, especially when half of them came through to the wrong department. We were ripping our hair out by the end of the night. A lot of them were quite rude as well. And deaf. When my colleagues phoned me I had to askContinue reading “Knackered!”

Vitamins?

Someone tried to place an order with me for multi-vitamins today. I politely advised her that we sold insurance. Maybe she thought the vitamins would provide insurance. Insurance for a healthier life perhaps? Surely a healthy diet would be better. Organic and free range produce better still. Afterall, would you spray a carrot or aContinue reading “Vitamins?”

Yet Another Lawyer

Our call centre seems to be a beacon for wannabe lawyers. Not sure why. I sometimes wonder if they have plans to sue the company, for something. Not sure what. Over the years I’ve been working there I’ve seen the comings and goings of several lawyers. Some of them are fully qualified while others areContinue reading “Yet Another Lawyer”

Deaf Customers On The Telephone

A customer phoned through a few days ago and advised me that she was profoundly deaf. She wanted to renew her policy. I dutifully raised my voice by several octaves until she could just about hear me. Because we are registered by the FCA there are scriptings that we have to adhere to. With myContinue reading “Deaf Customers On The Telephone”

Marketing Consent

Customer hung up on me today while I was asking for marketing consent. She didn’t even bother giving me a yes or no answer. I’ll make sure we share her details with everyone so she gets loads of unsolicited mail and telephone calls. She’ll probably listen next time and give me an answer.

Something Fishy

I had a customer by the surname of Tench phoning me today. I thought there was something fishy about the call. He didn’t clown around. He got straight to the sword point. ‘I’m after the gold at the end of the rainbow,’ he told me. ‘Stop carping about,’ I replied, ‘I ray have to putContinue reading “Something Fishy”

Awful Accident

Coming home today there was an horrendous hold up on the roads. Took almost 20 minutes to get 1/2 mile. Turns out there had been a very bad accident by the roundabout. Both sides of the dual carriageway had been blocked off. Loads of police, several ambulances, a fire truck. I was with my daughter,Continue reading “Awful Accident”