Mandee

DPA?

I felt compelled to cut someone off today. A person rang and said that he was ringing for someone else. He then gave me a policy number. I asked him to confirm the DPA – a legal requirement. Silence. He then asked if the policy was active. I again asked for DPA. Silence. He thenContinue reading “DPA?”

Want To Gain Weight? Join A Call Centre

If you want to gain weight start working for a call centre. Sitting at a desk for biggest part of the day anything you eat goes straight on the hips. Because you’re sitting most of the day your butt begins to flatten with the weight bearing down on it. Food and drink can’t get pastContinue reading “Want To Gain Weight? Join A Call Centre”

Press The Right Option!

Had to work today 😦 Got inundated with people needing engineers. They had either pressed the incorrect option, or couldn’t be bothered to press any option. I understand that it can annoy some people listening to the options instead of speaking to a real person. However, the options are there to help people get toContinue reading “Press The Right Option!”

To Work Or Not To Work? That Is The Question

A few days ago I wrote about whether I was actually better off working. With so many people on benefits getting things for free, getting subsidies for this, that and the other, I sometimes wonder if I’m being a bit dippy working. Last night I watched a film called ‘Ill Manors’. Without giving too muchContinue reading “To Work Or Not To Work? That Is The Question”

Sheer Rudeness!

Todays bad customer was an elderly lady who was extremely rude and ignorant. After giving me her name she started saying that she had received a load of ‘rubbish and crap’ and wanted to know what it was. She then started giving me a mouthful on how she couldn’t read it because it wasn’t inContinue reading “Sheer Rudeness!”

Is That The Best Price?

A customer called for details on one of our landlord policies. The beginning of the conversation was an extremely convoluted conversation. On the customers part that is. I asked her what she wanted covering. A simple question. I can’t quote a price unless I know what I need to quote on. It took the customerContinue reading “Is That The Best Price?”

Threats Won’t Work

A customer called in a few days ago and spoke to one of our managers. She expected the manager to help her but she refused to do DPA. DPA is required by law. We cannot discuss policy details to anyone unless they are the policy holder, or if the policy holder gives us permission toContinue reading “Threats Won’t Work”

Be Thick And Blame Someone Else

I had to explain to a customer that her policy was not a landlords policy, but was intended for homeowners at their main place of residence. ‘Is this something new?’ She asked me. I explained it wasn’t new but had been the case since she started the policy. ‘So I’ve been paying for a policyContinue reading “Be Thick And Blame Someone Else”

Why Phone a Call Centre When You’re Deaf?

An elderly woman called me a few days ago and she couldn’t hear a thing I was saying. She was also very rude and verbally abusive. She wanted to renew her policy. A very simple procedure. But, as normal, because we are regulated by the FCA (was FSA) we have to give certain information beforeContinue reading “Why Phone a Call Centre When You’re Deaf?”

Back Dated Cancellation

An elderly gentlemen called me to ask about his insurance policy. He then said he needed to cancel for various reasons. ‘Can I back date the cancellation?’ he asked. ‘No’ came the short reply. You can’t back date the cancellation on an insurance policy. If you’ve had the cover you have to pay for it.Continue reading “Back Dated Cancellation”