Mandee

Can You Make It Cheaper?

I get asked all the time to make the policies cheaper. This is after I’ve explained that the first year is a lower cost as an introductory offer. Never mind that the first year is £1 per month, some customers still want it cheaper. ‘I’ve had policies with you before,’ said one woman, ‘so canContinue reading “Can You Make It Cheaper?”

Weekend Woes

Weekend woes, or gardening to be more exact. My garden looks much better than it did, but still needs a lot doing to it. It took me an hour just to mow the back garden and it’s only a small area. That’s how bad it was. I found the herd of elephants dosing at theContinue reading “Weekend Woes”

Weekend At Last

At last the weekend is here. This week has dragged. It’s been very busy at work and I was beginning to think that Saturday wouldn’t turn up. But it has at last. I wish I could say that it’s sun, sea and sangria. But it’s more like sun, wind, gardening, housework, and a few drinksContinue reading “Weekend At Last”

Here We Go Again

We’ve had a couple of revamped policies going live this week. The main one was on Monday, with the usual hullabaloo about it, fun and games, and the panic when it wasn’t working. Today we had the second revamped policy going live. It was preceded by two lots of training, which consisted of product knowledge,Continue reading “Here We Go Again”

Professionalism

Well I watched ‘The Call Centre’. It’s repeated tonight if anyone missed it. I have to say that I was rather surprised at a few things that were said on the show. The manager likes to keep everyone happy. This is really good thing and he is absolutely right – if you are happy inContinue reading “Professionalism”

The Anti-Climax Of A Celebration

I’m looking forward to watching the TV program ‘The Call Centre’ tonight. The trailers look interesting. Lots of fun and games. If it’s anything like our call centre there will be a lot of things going on specifically for the cameras. I shall keep my comments until after I have seen the show. We haveContinue reading “The Anti-Climax Of A Celebration”

Bad Habits

I had the misfortune to speak to one of our particular customers a few days ago, while he had a nasty cold. Now, most people with a snotty nose would blow their nose on a regular basis, including before they make a phone call. Not this person, however. I was greeted with a very loud,Continue reading “Bad Habits”

My Attitude Stinks

I work for a non-advised sales company. This means that I cannot advise a customer what is suitable for their needs. I actually think that this is the best sales method. Afterall, as a customer, you should know what is best for yourself and your home, and not rely on someone else to tell you.Continue reading “My Attitude Stinks”

Discrimination?

Earlier today a customer fired a policy number at me without giving me chance to make a note of it. I asked her to repeat it a bit slower. She did the same thing. I explained that she had a strong accent and I again asked her to repeat it a bit slower. A simpleContinue reading “Discrimination?”

Script Changes

As we are regulated by the FCA we have a script to follow when setting up a sale. In fact, there’s a bloody script for everything, but the main one is for a new policy. Anyway, this script is 12 pages long. Luckily we don’t have to read every word. A lot of it isContinue reading “Script Changes”