Mandee

Renowned For Our Politeness

We’re renowned for our politeness in this country – with the exception of a few people. But I sometimes think it would be really good to say exactly what we think without holding back. I spoke to a very nice gentleman earlier today, so I was naturally polite. However, if I had said exactly whatContinue reading “Renowned For Our Politeness”

Another Day In Earthly Purgatory

Actually it wasn’t all that bad today. I even had my photo taken and my ID pass replaced. It’s not brilliant but it could have been far worse. My old one was extremely scratched and I most certainly don’t have wrinkles that bad. I had yesterday off. It was my birthday. There was no wayContinue reading “Another Day In Earthly Purgatory”

Please Know What You’re Ringing For Before Calling

A potential customer was asking me about the ‘gap’ in the supply pipe today. She explained that there was a gap in the pipe under one section of property. How the hell water was getting into her home with a gap in the pipe I really can’t explain. She asked if we would cover thisContinue reading “Please Know What You’re Ringing For Before Calling”

Safety First

My company says that if I get a call 2 minutes before I’m due to finish then I have to take that call, and do whatever the customer asks, even if it means setting up several policies. That could mean double numbers if it’s a landlord. I don’t agree with them. The latest our departmentContinue reading “Safety First”

Make Believe

An old guy called me saying that he wanted to cancel his policy as he was moving abroad. I called up his details and asked him when he was moving. ‘The house is going on the market later in the year.’ Came the reply. I explained that his policy had just been renewed and askedContinue reading “Make Believe”

Ill

Had a lovely week off, now I’m back at work and ill. Got a horrible cold and cough. I reckon it’s being back at work. Just the stress of thinking about going into work is enough to make me sick at the moment. I’ve spent over 10 years of my life there. It’s had it’sContinue reading “Ill”

Back From Holiday

Been on holiday this week. Didn’t have access to the internet so have not been able to blog anything. Had a cheap holiday. Wasn’t too bad but the weather could have been warmer. Spent too much as is usual. Didn’t drink too much – makes a change. Fetching the cat tomorrow. He’s been safely ensconcedContinue reading “Back From Holiday”

What A Day…

Well, I came very close to telling customers to f*ck off today. I had quite a few, not just rude, but downright evil creeps on the phone today. I also had a few really nice customers to speak to, but not enough. The company I work for is regulated by the FCA, and one ofContinue reading “What A Day…”

Streeeessssss!

I’m stressed out. The full moon was last week so the looneys should be back behind doors by now. So I’d hope. Not so, however. They are still prominent and phoning our company in their droves. I had about 3 calls wanting our competitors today. There’s a recorded message at the beginning of the callContinue reading “Streeeessssss!”

If You Want Help Then Appreciate It!

An old fella really annoyed me today. He called through asking for the address. Firstly he said he was hard of hearing and asked me to speak up. I fiddled with the headset and spoke slightly louder asking him if it was ok. ‘Yes’, he said. ‘That’s much better. I can hear you fine.’ ThatContinue reading “If You Want Help Then Appreciate It!”