Had a lovely day off. Spent it with the family. Just a pity there’s not more of them. I’m expecting work to be busy and not too nice tomorrow. Day after a bank holiday we get a lot of strange people phoning in. Like termites crawling out the woodwork. They should make St George’s dayContinue reading “Bank Holiday Monday”
Category Archives: Call Centres
Come The Glorius Day…
Well I missed my blog yesterday as the battery went on my laptop. I had the laptop with me but not the charger. Some of the customers the last few days have reminded me of my plans for when I win the lottery. (Please note the positive and confident tone.) I have come close. IContinue reading “Come The Glorius Day…”
Standing Ovation
That’s right. I had a standing ovation at work today. It began with an elderly client calling to renew an insurance policy. An elderly client who was very deaf. It took 20 minutes to do something that normally takes 2 minutes. DPA had to be requested several times before the customer understood. And as forContinue reading “Standing Ovation”
Well He Hasn’t Won
Well he hasn’t won us over. The customer who was trying it on yesterday that is. Isn’t it great when you know that someone is getting their come-uppance? Can’t go into too many details because of personal information, DPA, etc. But the guy who was so obviously having us on yesterday is paying for it.Continue reading “Well He Hasn’t Won”
Trying It On?
Yet again I had someone trying it on. Customer had set up a policy over the net knowing full well that it wasn’t a landlords policy. I was only alerted because he phoned in to query his payment details. He tried saying that the landlords policies don’t cover certain things that he wanted covered, soContinue reading “Trying It On?”
Knackered!
Customers were going mad today! Call after call after call. Not pleasant, especially when half of them came through to the wrong department. We were ripping our hair out by the end of the night. A lot of them were quite rude as well. And deaf. When my colleagues phoned me I had to askContinue reading “Knackered!”
Vitamins?
Someone tried to place an order with me for multi-vitamins today. I politely advised her that we sold insurance. Maybe she thought the vitamins would provide insurance. Insurance for a healthier life perhaps? Surely a healthy diet would be better. Organic and free range produce better still. Afterall, would you spray a carrot or aContinue reading “Vitamins?”
Yet Another Lawyer
Our call centre seems to be a beacon for wannabe lawyers. Not sure why. I sometimes wonder if they have plans to sue the company, for something. Not sure what. Over the years I’ve been working there I’ve seen the comings and goings of several lawyers. Some of them are fully qualified while others areContinue reading “Yet Another Lawyer”
Deaf Customers On The Telephone
A customer phoned through a few days ago and advised me that she was profoundly deaf. She wanted to renew her policy. I dutifully raised my voice by several octaves until she could just about hear me. Because we are registered by the FCA there are scriptings that we have to adhere to. With myContinue reading “Deaf Customers On The Telephone”
Marketing Consent
Customer hung up on me today while I was asking for marketing consent. She didn’t even bother giving me a yes or no answer. I’ll make sure we share her details with everyone so she gets loads of unsolicited mail and telephone calls. She’ll probably listen next time and give me an answer.
Natural Matrix Therapy 