customer – Page 3 – Natural Matrix Therapy

Chinese Whispers

I have a friend who whispers on the phone. She even whispers when there is no one else in the house. I find it infuriating if I’m on the other end of the phone. We get a few customers who like to whisper too. We have to turn the volume up on the phone toContinue reading “Chinese Whispers”

Customer Attitude

We’ve noticed a change in customer attitude during the last few weeks. It’s probably due to the amount of information in the media about various companies miss-selling, and several companies being fined by the Financial Conduct Authority. But the attitude is not pleasant. Several of us have had customers coming through saying that they wantContinue reading “Customer Attitude”

Full Moon Is Almost Here

It’s almost a full moon and the loonies are out in force. Loonies/looney from lunar meaning moon. Just in case you didn’t know. People in centuries past believed that the moon had an effect on the way people behaved or thought. Science of course sees this as an old wives tale. Working at the callContinue reading “Full Moon Is Almost Here”

Computer Problems

The call centre computers went down today. Only for a short time so it wasn’t too bad. It happens from time to time. We’re stuck answering the phone but can’t do anything on the system. The managers always come round with the inevitable ‘call-back’ sheets. I very rarely write anything on them. I try toContinue reading “Computer Problems”

Are You Listening?

When customers phone us they often have an idea of what we are going to say, or more often an idea of what they want us say. Sometimes it can take several minutes before we can get through to the customer with the actual facts. Here are a few examples: ME: Your policy was renewedContinue reading “Are You Listening?”

Why Write About A Call Centre?

I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get. The recent BBC series didn’t do anything to alleviate this preconceptionContinue reading “Why Write About A Call Centre?”

Looking a Gift Horse in the Mouth

We are presented with a lot of crazy questions working on the phones. But probably the best one is people questioning refunds. I could understand it if they weren’t happy about the amount and wanted more, but to question why they’ve had it and is it right, takes the biscuit. We had problems with theContinue reading “Looking a Gift Horse in the Mouth”