We have many customers who phone us while driving. ‘I’m on hands-free.’ They say. Now, it is against the law in the UK to be using a hand-held phone while driving, stopped at traffic lights, or in a traffic queue. It can be 3 penalty points and £100 fine minimum, and £1000 fine and disqualificationContinue reading “Phoning While Driving”
Author Archives: Mandee
Questions And Answers
We have to ask customers a multitude of questions at the call centre, to get the answers we need to set up the policy they require. Here are a few examples of the questions I ask and the answers I get: ME ‘Can I have your full address please?’ CUSTOMER ‘Errr. Ummmmm. Errr. I thinkContinue reading “Questions And Answers”
Call Centre Hassles
We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out. At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. IContinue reading “Call Centre Hassles”
Happy New Year Everyone!
Hello 2015! Hopefully we’ll see less wars, less destruction of the planet, less annihilation of those we share the planet with – of all species, fewer idiots running the countries of the world, less poverty, less starvation, less mindless brutality. Hopefully we’ll see more awareness of life, more love of life, greater prosperity for everyone,Continue reading “Happy New Year Everyone!”
It’s Over!
Ok it’s over. We can all get our breath back again. Just another 12 months to wait for it to start up once more. Not long to go. I had a lovely Christmas spent with family. Playing games and eating a really nice dinner. Lots of chocolates going round. And bloody awful TV! Apart fromContinue reading “It’s Over!”
Happy Solstice, Merry Christmas, Happy Hanukkah, Happy Holidays, Seasons Greetings
Well it’s the time of year for spending again. Get your pay early so you can spend it on family and friends and loads of food that you don’t need, but the compost bin will enjoy. That sounds a bit miserable doesn’t it? But it’s true! Those of us enjoying a celebration at this timeContinue reading “Happy Solstice, Merry Christmas, Happy Hanukkah, Happy Holidays, Seasons Greetings”
Morning
Well it’s early Saturday morning and I’m on the way to work. Great stuff 😦 I found the WordPress app on Google so I’m now testing it out.
The Right People To Work Here
The higher ranks of the company have mentioned recently that they want the right kind of people for the job. Mentioned several times actually. They have also said that anyone who does not have the right attitude should go elsewhere. During a meeting last week where we were discussing what would make the company an evenContinue reading “The Right People To Work Here”
Cyber Monday
It’s supposed to be manic Monday internet shopping today. Did you buy anything online? I didn’t. Discovery V6 Android 4.2 Smartphone 4.0 inch Dual Core 1.3GHz 4GB ROM Waterproof Dustproof Shockproof Dual Cameras (Orange) Discovery V6 Android 4.2 Smartphone 4.0 inch Dual Core 1.3GHz 4GB ROM Waterproof Dustproof Shockproof Dual Cameras (Yellow)
Business Needs
Due to business needs I’ve been ‘selected’ to go to another department. I’ve been in this department before and I do enjoy it so I’m not that worried about the move. The problem is with the way it’s been done. Usually internal jobs are advertised internally first and then externally. This hasn’t been advertised atContinue reading “Business Needs”
Natural Matrix Therapy 