Spoke to a very nice person today who couldn’t remember their own address, didn’t have bank details when they wanted to set up a policy, and gave a completely incorrect phone number. Luckily this person phoned us back with the details. Even luckier – I was on the phone to another customer when the callContinue reading “Best One Ever Today”
Category Archives: Call Centres
Ignorant People
Yesterday a customer was constantly moaning while I was trying to set up a policy for him. He had a titled name and seemed to think that this gave him an excuse to be ignorant and rude. As an insurance company we are regulated by the FSA, or the FCA as it is now known.Continue reading “Ignorant People”
Lazy Colleagues
I’ve often mentioned the various customers who give problems of several kinds, but I’ve not yet mentioned the lazy people who we all find at our work place. Call centres are often split into teams led by a lead agent or manager, or sometimes both. Depending on the call centre, teams are often between 4Continue reading “Lazy Colleagues”
New Systems
The company has announced that several million pound is to be invested in new systems. The two main computer systems are going over the next few years, to be replaced with something that is all singing and all dancing. We’ve heard this before of course. The last new system keeps crashing. Half the amendments weContinue reading “New Systems”
A New Week…
On Mondays we normally get the people who were looking for an engineer at the weekend and couldn’t be bothered to press the right option. ‘Says here that you are open 24/7. You weren’t open last night when I called. We had a leak.’ Is often what we hear on a Monday. The options onContinue reading “A New Week…”
Day After Looney Day
Not too bad today. Still got the odd strange person phoning. The few that missed the full moon yesterday, like the woman who called to make a claim. I informed her that she needed the claims department so I would put her through to them. ‘Stop being argumentative!’ She spat. Exactly what the argumentative partContinue reading “Day After Looney Day”
Full Moon – The Loonies Are Out
Today was one of those days that had me ripping my hair out. The customers were awful. Not rude. Not nasty. No swearing. No complaints. Just plain dumb. I had the usual address details – 13 The Street. ‘What’s the rest of the address? Where is it?’ I kept asking. It was almost as thoughContinue reading “Full Moon – The Loonies Are Out”
Flying Tarantula
I had a lieu day yesterday. This was because I’m working on Saturday. Had a good day looking after the 2 year old grandson. He’s not well though. We stayed in all day. I didn’t want to risk taking him out with the weird weather yesterday. He hardly ate anything yesterday. I’m hoping he’ll perkContinue reading “Flying Tarantula”
Administration…
Customer told me a few days ago that he’d heard my company was going into administration. I started laughing. I asked him where he’d heard this. ‘My wife told me,’ he replied. I asked where she’d heard it. ‘Don’t know,’ he said. So even though he didn’t know where any of this had come from,Continue reading “Administration…”
Free? I Don’t Think So!
I was right. Day after bank holiday we get some strange ones calling us! Today I had a customer ringing to let us know that her parent had sadly passed away. She wanted to continue with the policy for a short time before going abroad. All very well and good. She owned the property, etc.Continue reading “Free? I Don’t Think So!”
Natural Matrix Therapy 