Artificial Lights

They spent a few million designing and building the call centre where I work. We’ve been in this particular building for several years now, but I can still remember all the hype about it before it was ready. It was the company’s baby. Extremely important. The company had to mention it as much as possible.Continue reading “Artificial Lights”

Panic! Panic! Panic!

The panic is still on this week. Customers ringing in their hundreds to get their boilers and pipe work covered. Nothing like leaving it till the last minute. When the really cold weather gets here it’ll be people who still haven’t got cover ringing for emergency jobs. So the panic will continue well into FebruaryContinue reading “Panic! Panic! Panic!”

November And December Chaos!

Well it’s that time of the year again. The month when companies want everything all at once. When they have loads of offers/sales and try to succeed in getting everything at once. My company is no exception. It’s total chaos. November and December chaos. We’ve got mailings galore going out. Offers on the internet too.Continue reading “November And December Chaos!”

Why Write About A Call Centre?

I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get. The recent BBC series didn’t do anything to alleviate this preconceptionContinue reading “Why Write About A Call Centre?”

Marketing

I decided to dedicate this blog to the hard-working marketing department. These dedicated people who spent several years slogging away at university. These wonderful university graduates thoughtfuly produce the literature that appears in our mailings and advertisements. They painstakingly and dedicatedly stoop all day long over the designs. They pour their heart-felt souls into producingContinue reading “Marketing”

Just Short Of Losing My Temper

Bit of a crazy day today. I almost lost of my temper with a customer. Well, actually I did lose my temper but my professionalism kept me calm under stressful circumstances. It was a busy day starting with a nice gentleman calling to set up a policy. I set it up and informed him IContinue reading “Just Short Of Losing My Temper”

Money Raising For Charity

One of my colleagues is currently raising money for a charity helping the widows and orphans in Syria. She organised a day last week to sell samosas, spring rolls, and raffle tickets. I helped, along with two other colleagues. The four of us spent the whole day walking around the site raising money. We didn’tContinue reading “Money Raising For Charity”