Mandee

Address

To set up a policy or to check or change existing details we need the address. That includes the postcode. As usual we get greeted with a multitude of answers when we ask for the address. ‘It’s number 5 The Street.’ ‘It’s number 10.’ ‘It’s London.’ ‘I live in Scotland.’ ‘It’s CF4 1QQ.’ ‘I’m justContinue reading “Address”

Uh huh!

The amount of people who call us who don’t know how to say ‘yes’ or ‘no’ is monumental. We get greeted with a ‘uh huh’ far to frequently. And this is usually people who have English as a first language. I find it quite shocking that so many people either don’t have a grasp onContinue reading “Uh huh!”

I Have A Photo

A recent customer began to tell me that she had got a new boiler installed but she wasn’t at all happy. She was the homeowner, but whether she had purchased the boiler herself or had it installed under a government scheme I do not know. She told me that she didn’t like the look ofContinue reading “I Have A Photo”

Meningitis Vaccine

I heard on the news today that they are trying to come to some kind of monetary deal over the new meningitis vaccine. The drug company, Novartis, say they want £75 for the drug while the government say it should be £5. Words can’t describe how appalled I am about this. I have been veryContinue reading “Meningitis Vaccine”

Serial Numbers

Most if not all appliances have a serial number. It’s a unique code of letters or numbers, or both, that is added to the appliance when it’s manufactured. It helps the producer to track a product for quality control, indicating the model of the appliance, when it was made, and various other details. We oftenContinue reading “Serial Numbers”

Terms And Conditions

We often send the terms and conditions out with our mailing packs so that customers can read the two page document that gives them full information about a product. They then know exactly what they are buying before calling us. I asked a customer if she had received the terms and conditions from us, regardingContinue reading “Terms And Conditions”

Eligibility

We have to check the eligibility of the property before setting up any insurance policy. One of the questions we ask is: ‘What type of property is it?’ We expect a very simple answer, such as: house, flat, bungalow, park home, etc. We very rarely get the simple answer. ‘Detached.’ ‘It’s in the middle.’ ‘It’sContinue reading “Eligibility”

Boiler In The Loft

When we ask for boiler details we often get told the boiler is in the loft. It’s very often pensioners or disabled people who tell us this. People who obviously can’t get up into the loft. Why have the boiler in the loft if you can’t get up there? Is it the homeowner who choosesContinue reading “Boiler In The Loft”

No Letter

‘I want to take out a policy.’ She told me. ‘Have you had a letter from us?’ I asked thinking she’d probably had a mailing advertising one of our products. ‘No I haven’t.’ So I took a few details from her and then I checked again. ‘Have you had a letter or have you hadContinue reading “No Letter”

Can You Check The Form?

‘Can you check the form I sent in?’ He asked hopefully. ‘I don’t think I filled it in. I know I filled in the cheque correctly, but I don’t think I filled in the form. Can you check it?’ ‘It doesn’t look as though it’s arrived yet.’ I explained. ‘When did you post it?’ ‘HalfContinue reading “Can You Check The Form?”