I had a very nice gentleman phone me today. A professional person from a respected profession. He was ringing about a particular policy we offer. I’ve been very careful not to mention the company I work for during my blogs, or say anything that could relate to the company. People who work there obviously spotContinue reading “Stupidity”
Category Archives: Call Centres
Interviews
A friend of mine shared this anecdote about an interview, so I thought I’d share it on my blog. PROSPECTIVE MANAGER: So, Fred, have you done much work in chemicals previously? FRED: Oh, yes. Most of my working life has been in the chemicals field. PROSPECTIVE MANAGER: We deal primarily with nitrate. I take itContinue reading “Interviews”
Artificial Lights
They spent a few million designing and building the call centre where I work. We’ve been in this particular building for several years now, but I can still remember all the hype about it before it was ready. It was the company’s baby. Extremely important. The company had to mention it as much as possible.Continue reading “Artificial Lights”
Christmas Drinking Warning
A friend of mine has sent me this dire warning. I pass it on to all who read or may read this post. Vodka and ice will ruin your kidneys. Rum and ice will ruin your liver. Whiskey and ice will ruin your heart. Gin and ice will ruin your brain. Pepsi and ice willContinue reading “Christmas Drinking Warning”
Panic! Panic! Panic!
The panic is still on this week. Customers ringing in their hundreds to get their boilers and pipe work covered. Nothing like leaving it till the last minute. When the really cold weather gets here it’ll be people who still haven’t got cover ringing for emergency jobs. So the panic will continue well into FebruaryContinue reading “Panic! Panic! Panic!”
November And December Chaos!
Well it’s that time of the year again. The month when companies want everything all at once. When they have loads of offers/sales and try to succeed in getting everything at once. My company is no exception. It’s total chaos. November and December chaos. We’ve got mailings galore going out. Offers on the internet too.Continue reading “November And December Chaos!”
Why Write About A Call Centre?
I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get. The recent BBC series didn’t do anything to alleviate this preconceptionContinue reading “Why Write About A Call Centre?”
Why Write A Blog?
Why write a blog? I asked myself back in February. It’ll be a waste of time and I won’t have the time to keep it going. I’ll get fed up of it within a couple of weeks. So what’s the point? Well I’ve actually surprised myself that I’m still going and quite enjoying it. IContinue reading “Why Write A Blog?”
Marketing
I decided to dedicate this blog to the hard-working marketing department. These dedicated people who spent several years slogging away at university. These wonderful university graduates thoughtfuly produce the literature that appears in our mailings and advertisements. They painstakingly and dedicatedly stoop all day long over the designs. They pour their heart-felt souls into producingContinue reading “Marketing”
Just Short Of Losing My Temper
Bit of a crazy day today. I almost lost of my temper with a customer. Well, actually I did lose my temper but my professionalism kept me calm under stressful circumstances. It was a busy day starting with a nice gentleman calling to set up a policy. I set it up and informed him IContinue reading “Just Short Of Losing My Temper”
Natural Matrix Therapy 