Today was another day of ‘here-we-go-again’. ‘I’m looking at your…cover on the website. The one that’s £19 a month. Could you tell me what it covers and what the price is?’ ‘As you just told me the price is £19 a month. As you can see it covers…’ Was my reply. What is it withContinue reading “What’s The Price?”
Category Archives: Call Centres
Lies And False Accusations
It’s not a pleasant experience to be accused of something you haven’t done. It’s happened to me in the past. You get the odd idiot hoping to cause trouble because you have something they don’t have or you have achieved something they haven’t. They didn’t succeed. It’s often quite easy to turn the tables againstContinue reading “Lies And False Accusations”
Renowned For Our Politeness
We’re renowned for our politeness in this country – with the exception of a few people. But I sometimes think it would be really good to say exactly what we think without holding back. I spoke to a very nice gentleman earlier today, so I was naturally polite. However, if I had said exactly whatContinue reading “Renowned For Our Politeness”
Another Day In Earthly Purgatory
Actually it wasn’t all that bad today. I even had my photo taken and my ID pass replaced. It’s not brilliant but it could have been far worse. My old one was extremely scratched and I most certainly don’t have wrinkles that bad. I had yesterday off. It was my birthday. There was no wayContinue reading “Another Day In Earthly Purgatory”
Please Know What You’re Ringing For Before Calling
A potential customer was asking me about the ‘gap’ in the supply pipe today. She explained that there was a gap in the pipe under one section of property. How the hell water was getting into her home with a gap in the pipe I really can’t explain. She asked if we would cover thisContinue reading “Please Know What You’re Ringing For Before Calling”
Safety First
My company says that if I get a call 2 minutes before I’m due to finish then I have to take that call, and do whatever the customer asks, even if it means setting up several policies. That could mean double numbers if it’s a landlord. I don’t agree with them. The latest our departmentContinue reading “Safety First”
Make Believe
An old guy called me saying that he wanted to cancel his policy as he was moving abroad. I called up his details and asked him when he was moving. ‘The house is going on the market later in the year.’ Came the reply. I explained that his policy had just been renewed and askedContinue reading “Make Believe”
Ill
Had a lovely week off, now I’m back at work and ill. Got a horrible cold and cough. I reckon it’s being back at work. Just the stress of thinking about going into work is enough to make me sick at the moment. I’ve spent over 10 years of my life there. It’s had it’sContinue reading “Ill”
Back From Holiday
Been on holiday this week. Didn’t have access to the internet so have not been able to blog anything. Had a cheap holiday. Wasn’t too bad but the weather could have been warmer. Spent too much as is usual. Didn’t drink too much – makes a change. Fetching the cat tomorrow. He’s been safely ensconcedContinue reading “Back From Holiday”
What A Day…
Well, I came very close to telling customers to f*ck off today. I had quite a few, not just rude, but downright evil creeps on the phone today. I also had a few really nice customers to speak to, but not enough. The company I work for is regulated by the FCA, and one ofContinue reading “What A Day…”
Natural Matrix Therapy 