Further to my recent blog about positive future developments, the company has now decided to enable the call centre to test out having email. You may wonder why we don’t have email. We do too. In this day of modern technology you’d have thought that we should be able to email documents to customers. OrContinue reading “Email”
Category Archives: Call Centres
You’ve Just Given It To Me
A customer phoning our call centre today informed me that he was calling to get more information on a product featured on our internet page, for £71. I asked him how I could help him, to which he asked, ‘could you give me the price?’ My answer? ‘You’ve just told me the price!’ ‘Oh, right’,Continue reading “You’ve Just Given It To Me”
Redundancies
It seems that since the Conservatives have been in government, a number of prominent, large companies have gone down. Well our company has not been immune to the economic downturn in this country. We had many voluntary redundancies last year, and it was announced today that more redundancies are on the way. There will beContinue reading “Redundancies”
A Matter of a Simple Yes or No
A customer hung up on me today because I asked him to confirm his boiler details. He asked me to take his boiler details from an old cancelled policy, in order to raise a new insurance policy. I read the boiler make and model out to him and asked him to confirm that these detailsContinue reading “A Matter of a Simple Yes or No”
Something Nice
Decided it was about time I wrote something nice, so here it is. My company is looking forward, trying to make things better for its employees. About time. It’s appointed four committees looking at various areas that are sadly lacking. I’m on one of the sub-committees, trying to improve communication throughout the business. The formationContinue reading “Something Nice”
Eating on the Phone
Well, today I’ve had a few customers eating their meals while they phone me. The headset magnifies every slurp, chomp, crunch, spit, or any other disgusting habit they have while eating. It’s not a pleasant experience to sit through. Why can’t people ring after or before they’ve had a meal. It would be a lotContinue reading “Eating on the Phone”
Mystery Shoppers
We’ve had a mystery shopper phoning us at work. I’ve spoken to him a few times, and so have some of my colleagues. We know it’s the same person as he always asks us to comment on our main competitor! Each time he phones he’s asking about a different policy. Usually one that’s on theContinue reading “Mystery Shoppers”
Weekend Off!
Yes! I’ve got the weekend off! This is a rare occurence so far this year. I aim to put my feet up and chill. One thing I’ve noticed as soon as I got up this morning, is that my throat is not sore. The last two days my throat has felt like it’s been washedContinue reading “Weekend Off!”
Coughs and Colds Galore!
The call centre seems to be a hot bed of disease at the moment. People seem to be dropping like flies with one thing or another. I’ve just developed a sore throat. Thing is people are too afraid to stay at home when they are ill. The company often puts pressure on people to attendContinue reading “Coughs and Colds Galore!”
Your Address?
Why is that so many customers don’t know their address? Look, if you only put your house number and the street name on an envelope, it’s not going to get to you! Got that? You have to put the whole address on, or at least the first line and the post code. When you giveContinue reading “Your Address?”
Natural Matrix Therapy 