This last week I’ve been on holiday. It was nice not to be at work. Nice not speaking to grumpy customers. Nice not dealing with complaints. Nice not to hear all the moans and groans about work. Nice to have time to myself. Nice to be with the family. But now it’s ended 😦 IContinue reading “Week’s Holiday”
Category Archives: Call Centres
Petition
In March a petition with over 100,000 signatures was handed in to the UK government, by the British Veterinary Association (BVA). The petition, raised by the BVA, was an attempt to stop slaughter without stunning, which is the current method used in halal (Muslim) and shechita (Jewish) meat industry. The BVA and animal welfare organisationsContinue reading “Petition”
Moving Team – Again
Just before christmas I was told I would be moving to another department. I wasn’t worried as I’d worked there before and enjoyed it. I went to a great team – some of whom I already knew, and some I didn’t. And it just happened to be the manager I had in that department before.Continue reading “Moving Team – Again”
UK Postcode Lottery – FREE
Everyone in the UK has seen the advertisements for the Postcode Lottery. Pay £10 a month and you could win a few quid if your postcode is picked out. Well, there’s an internet based Postcode Lottery that is free. Yes, you read that right – FREE. http://freepostcodelottery.com/?ref=293667 It’s run by a guy by the nameContinue reading “UK Postcode Lottery – FREE”
Customer Service
We frequently get comments on our customer service. Fortunately the majority are praiseworthy. We offer a survey after calls so that people can leave a comment on the customer service they have. Our operatives – many of whom have letters after their names – have extremely good comments. Our company is very particular in theContinue reading “Customer Service”
When Was It Posted?
We frequently get customers ringing us to ask if we have received their applications or registrations. After searching diligently on the computer system we invariably ask: ‘When was it posted?’ We get a variety of answers to this question. ‘I posted it yesterday.’ ‘It definitely won’t have got to us yet. Ring us next week.’Continue reading “When Was It Posted?”
Our Little Stray
Star, the little stray cat that ran into my kitchen, went to his new home yesterday. I helped my daughter get everything she needed for him and we then picked him up from my home and took him to hers. He seemed to be right at home there. He’ll get a lot more attention thereContinue reading “Our Little Stray”
Woman!
A work colleague had a particularly nasty individual on the phone a few days ago, who insisted in finishing every sentence with the word ‘woman’. We always give our name to the caller – it’s politeness as well as good service. However, this man wasn’t interested in using my colleagues name as he didn’t wishContinue reading “Woman!”
Black Cat
Looks like we have a new addition to the family. A little black cat ran into my kitchen on Wednesday night. Friendly little thing but covered in fleas and starving. Wolfed down three full dishes of food and wanted more. I was bit weary of giving him any more as he might have been sick.Continue reading “Black Cat”
Pay Attention!
We frequently get customers who can’t be bothered to pay attention to the details we give them. They’ll call up to take a policy and tell us to ‘get on with it’ as they have the information on the letter we sent them. If we ask whether they’ve read the letter the answer is usuallyContinue reading “Pay Attention!”
Natural Matrix Therapy 