Well Christmas and new year celebrations are now over and we are at the start of 2016. I haven’t made any new year resolutions as such, never seems much point as they last a few weeks and then you forget what it was. However, I do feel that this is the year to sort outContinue reading “2016”
Category Archives: Call Centres
We’re Closed!
Unfortunately I had to work this Saturday. Right at the end of my shift I had a customer ringing to take out a policy that I don’t deal with. I’m not authorised to set it up so would have been in serious trouble if I had done so. However, as I explained to the customer,Continue reading “We’re Closed!”
Do You Know Your Address?
One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not. We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still haveContinue reading “Do You Know Your Address?”
Guru Nanek’s Birthday
Our Sikh colleagues at work celebrated the birthday of Guru Nanek today. He’s the guy who founded the Sikh religion in the 1400’s. A man way ahead of his time who tried to get rid of the gender inequality and the caste system in India. The Sikh community at work brought a lot of foodContinue reading “Guru Nanek’s Birthday”
Discrimination
My company has now decided to have a live stream of director interviews. It’s a great idea. Gives us an idea of what is going on with the company. However, those of us in the call centre have no sound on our computers. The company seems to think that we would be stupid and useContinue reading “Discrimination”
Dress The Desk
We’ve begun to dress the desk, or the bay as it is. Our Halloween theme is fortune telling, which has annoyed certain people. See my previous post for more information on that. It seems to be one particular person that is really not liking it. We’ve chosen a theme for our decorations. We’ve set upContinue reading “Dress The Desk”
Racial & Religious Hatred, Prejudice, Slander, Defamation
Something was given to me at work today that could be seen as labelling a particular religious group as devil worshipers. I know that they are not. The information was copied off a website and was given to several people so I asked for a copy. I read it through with interest. Some of itContinue reading “Racial & Religious Hatred, Prejudice, Slander, Defamation”
What Model Of Boiler?
A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon beContinue reading “What Model Of Boiler?”
Hard To Believe
If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. Agent: What model of boiler do you have? Customer: It’s a shiny white one. Agent: How would you like to pay? Customer: You can use theContinue reading “Hard To Believe”
Sniffing!
There are quite a few people suffering at the moment whether it’s with hay fever or flue-like problems. Some people don’t seem to know what a tissue or handkerchief is, however. I’ve had a few people calling me who have been sniffing down the phone. It’s horrible. It’s disgusting. It’s sickening. One of the daysContinue reading “Sniffing!”
Natural Matrix Therapy 