Mandee

What’s Best?

A woman called today not sure of which policy she wanted or what was best for her. I gave her details of the policies in question and asked which she favoured. ‘Oh I don’t know.’ She said. ‘I don’t know what’s best for me. What would you suggest?’ ‘Well,’ I said, ‘I can’t give youContinue reading “What’s Best?”

A Bit Quieter?

Well at long last it’s a bit quieter in my department. I just hope I’m not speaking too soon. It hasn’t stopped the strange ones from calling in though. Like the guy who accused me of being rude when I asked him if there was anything else I could help him with before he went.Continue reading “A Bit Quieter?”

Internet At Work

We’ve at long last been given some access to the internet at work. It’s been a long time getting and it’s very limited. However we are able to do a bit of Christmas shopping while doing our work, on Amazon and Ebay. Trouble is we can’t be in when it’s delivered as we’re at work!Continue reading “Internet At Work”

Mystery Shoppers

A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing up and asking every question under the sun about two or three policies. The questions range from the utterly ridiculous to extremely technological. Definitely not our normal customersContinue reading “Mystery Shoppers”

Make Up Your Mind

The other day I had a woman call in who definitely didn’t know what she wanted. I had to be very careful as we are non-advised sales. All I can do is give information about our policies after the customer has said what they want covered. Well this woman could not make up her mindContinue reading “Make Up Your Mind”

Remembrance Day & Poppy Burning

Ok, I am about to offend some people here, but poppy burning is something I feel very strongly about. Certain people of the Islamic faith have yet again been burning poppys. The question is why are they doing it? So what’s the answer? Do they just enjoy burning flowers? Do they have tendencies towards arson? OrContinue reading “Remembrance Day & Poppy Burning”

The Right Attitude

As with most companies we have a periodical briefing about how the company is doing. We have a brief talk from several of the directors and get to see some of the innovating ideas that the company has. It’s normally very interesting and the latest one was not disappointing, showing us the technology that theContinue reading “The Right Attitude”

Call Centre Explodes!

I’m reading a book about making money on the internet. One section deals with blogs and suggests increasing readership with dramatic headlines. Hence today’s headline. It isn’t actually true. The call centre hasn’t exploded. But did it grab attention? Did it increase curiosity? It’s the type of thing that newspapers use to get reader attention.Continue reading “Call Centre Explodes!”

Happy Samhain Happy Halloween

Internet Access

My company recently decided to give the call centre email and internet access. You’d have thought that in the 21st century we would have had this many moons ago. It’s great to get it. We can’t email customers. We can’t use the email for personal use. The managers can send us briefs by email soContinue reading “Internet Access”