One of my colleagues is currently raising money for a charity helping the widows and orphans in Syria. She organised a day last week to sell samosas, spring rolls, and raffle tickets. I helped, along with two other colleagues. The four of us spent the whole day walking around the site raising money. We didn’tContinue reading “Money Raising For Charity”
Category Archives: Call Centres
Work Canteen
We have a canteen at work, in the main building, that offers a good selection of food. It’s an outside catering company, and the food is subsidised by our company. It’s hard for me to admit this, but we are spoilt really. In the building that I work in, which is a few minutes walkContinue reading “Work Canteen”
Conversation With a Colleague
I have often written about the calls I receive from customers, but I’d like to share an internal conversation this time. A few days ago one of my colleagues received a call from a lady kindly informing us that the policy holder had sadly passed away. Mrs X said that she was the new ownerContinue reading “Conversation With a Colleague”
Incentive Day
We have another incentive day tomorrow. They told us on Monday – this week. We have to dress up as superheroes and the best dressed team gets £500 to spend on a team night out. Great! We all have superhero customs in our wardrobes. It is a staple item of any household, and a must-haveContinue reading “Incentive Day”
And I Haven’t Even Won The Lottery Yet!
What a great morning. It was like christmas for the next five years had all arrived at once. My dreams had come true. Shangrila was real. Heaven was on Earth. Paradise was found. Get the picture? And the reason for this sudden onset of ecstasy? This all too brief moment of bliss. This amazing turnContinue reading “And I Haven’t Even Won The Lottery Yet!”
Working With a Charity
As a lot of big companies, the company I work for does charity work. It has a partnership with a very well known charity, and has donated £1,000,000 to them over the last couple of years. The charity that benefits is extremely grateful. The money does a lot of good. It’s not purely out ofContinue reading “Working With a Charity”
Buffet Time
We had a lovely buffet at work yesterday. We do this from time to time. This occasion was to celebrate Diwali. We all take in something to share, or put a few quid towards pizza, samosas, and spring rolls. I did the unthinkable and forgot all about it. A few people were ordering pizza soContinue reading “Buffet Time”
Looking a Gift Horse in the Mouth
We are presented with a lot of crazy questions working on the phones. But probably the best one is people questioning refunds. I could understand it if they weren’t happy about the amount and wanted more, but to question why they’ve had it and is it right, takes the biscuit. We had problems with theContinue reading “Looking a Gift Horse in the Mouth”
Being Rewarded
We have a reward scheme and incentive scheme at work. People who have gone above and beyond or achieved something notable are rewarded with some kind of gift. This can be all sorts of things from ipads, xbox, days out, etc. Getting rewarded for something we have done well is nice. I’d be surprised ifContinue reading “Being Rewarded”
Holidays
I’m sitting watching Daybreak before going into work. They were talking about taking children on holiday during term time. Apparently the authorities are now putting their foot down and saying ‘no’. Holidays during holiday time only. I completely agree with this. When I was kid we went on holiday for two weeks during September. TheContinue reading “Holidays”
Natural Matrix Therapy 