I expect a lot of people have seen the news about a gentleman who had a derogatory addition to his surname. It was in the news recently and a great deal on social media. Not a nice thing to happen at all. I can’t see anyone enjoying getting a letter with that kind of thingContinue reading “Derogatory Additions To Names”
Category Archives: Call Centres
Long Term Service
Is it worth staying at a company for more than 5 years? My simple answer is no. Not unless you want to progress into management and climb the ladder of hierarchy. I’ve been at the same company for 12 years. I was asked, in the past, if I wanted to train as a team managerContinue reading “Long Term Service”
Scotland Part 2
I’m just getting back into normality now. Supermarket food and pollution. I do get some organic veg delivered as well, which is a bit more of a healthy option. While in Scotland we ate at a few tea shops. The food was fresh from the farmers markets and cakes were homemade. The establishments were cleanContinue reading “Scotland Part 2”
Scotland!
I’ve had a nice holiday in bonnie Scotland this week. Well away from the call centre. 1 1/2 hour travelling on the plane so not too bad. I couldn’t bear the thought of 12 hours on a coach or 10 hours on the train. I stayed with a friend in Aberdeenshire. What a beautiful place!Continue reading “Scotland!”
You Sort It!
A recent customer told me we had taken money from his account and he wanted to know what it was. He was quite upset that a payment had been taken, however, he had no account with us and was not paying us for anything. ‘But I called the bank and they told me that …Continue reading “You Sort It!”
Arrested For Stripping
So a tourist has been arrested for stripping on a sacred mountain. It wasn’t me. Apparently a group of people on holiday in Malaysia decided to strip off and take a photo after climbing a sacred mountain. The Malaysian authorities have arrested one woman and searching for six other people. They should have been moreContinue reading “Arrested For Stripping”
Breakfast At Work
I was at work last Saturday. I don’t mind working Saturday – I get a day off during the week in lieu. One of the things I look forward to on a Saturday is my breakfast. We always order either from the local café or from McDonald’s. Last Saturday it was McDonald’s. I don’t callContinue reading “Breakfast At Work”
Phonetic Alphabet
Many companies and organisations that deal with communications use the phonetic alphabet. For those that are not sure, this is the English alphabet with a standardised corresponding attribute. It’s also known as the Nato alphabet, and it’s full name is “international radiotelephony spelling alphabet“. It was developed sometime in the 1950’s and used in radioContinue reading “Phonetic Alphabet”
Bad Recruitment
This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine. I got into work at 7.30am and went straight toContinue reading “Bad Recruitment”
Options and Messages
Many, if not most, people dislike options and automated messages when they phone companies. It’s something that we have to put up with. As companies get bigger departments get bigger, hence a system to put you through to the relevant department. Otherwise you would get through to someone who would have to put you throughContinue reading “Options and Messages”
Natural Matrix Therapy 