It’s supposed to be manic Monday internet shopping today. Did you buy anything online? I didn’t. Discovery V6 Android 4.2 Smartphone 4.0 inch Dual Core 1.3GHz 4GB ROM Waterproof Dustproof Shockproof Dual Cameras (Orange) Discovery V6 Android 4.2 Smartphone 4.0 inch Dual Core 1.3GHz 4GB ROM Waterproof Dustproof Shockproof Dual Cameras (Yellow)
Category Archives: Call Centres
Business Needs
Due to business needs I’ve been ‘selected’ to go to another department. I’ve been in this department before and I do enjoy it so I’m not that worried about the move. The problem is with the way it’s been done. Usually internal jobs are advertised internally first and then externally. This hasn’t been advertised atContinue reading “Business Needs”
What’s Best?
A woman called today not sure of which policy she wanted or what was best for her. I gave her details of the policies in question and asked which she favoured. ‘Oh I don’t know.’ She said. ‘I don’t know what’s best for me. What would you suggest?’ ‘Well,’ I said, ‘I can’t give youContinue reading “What’s Best?”
A Bit Quieter?
Well at long last it’s a bit quieter in my department. I just hope I’m not speaking too soon. It hasn’t stopped the strange ones from calling in though. Like the guy who accused me of being rude when I asked him if there was anything else I could help him with before he went.Continue reading “A Bit Quieter?”
Internet At Work
We’ve at long last been given some access to the internet at work. It’s been a long time getting and it’s very limited. However we are able to do a bit of Christmas shopping while doing our work, on Amazon and Ebay. Trouble is we can’t be in when it’s delivered as we’re at work!Continue reading “Internet At Work”
Mystery Shoppers
A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing up and asking every question under the sun about two or three policies. The questions range from the utterly ridiculous to extremely technological. Definitely not our normal customersContinue reading “Mystery Shoppers”
Make Up Your Mind
The other day I had a woman call in who definitely didn’t know what she wanted. I had to be very careful as we are non-advised sales. All I can do is give information about our policies after the customer has said what they want covered. Well this woman could not make up her mindContinue reading “Make Up Your Mind”
Remembrance Day & Poppy Burning
Ok, I am about to offend some people here, but poppy burning is something I feel very strongly about. Certain people of the Islamic faith have yet again been burning poppys. The question is why are they doing it? So what’s the answer? Do they just enjoy burning flowers? Do they have tendencies towards arson? OrContinue reading “Remembrance Day & Poppy Burning”
The Right Attitude
As with most companies we have a periodical briefing about how the company is doing. We have a brief talk from several of the directors and get to see some of the innovating ideas that the company has. It’s normally very interesting and the latest one was not disappointing, showing us the technology that theContinue reading “The Right Attitude”
Call Centre Explodes!
I’m reading a book about making money on the internet. One section deals with blogs and suggests increasing readership with dramatic headlines. Hence today’s headline. It isn’t actually true. The call centre hasn’t exploded. But did it grab attention? Did it increase curiosity? It’s the type of thing that newspapers use to get reader attention.Continue reading “Call Centre Explodes!”
Natural Matrix Therapy 