I’ve had a lovely week off but it’s back to work tomorrow. Don’t want to go in! I’ve had so much to do at home and I’ve not finished. I started the painting in the bedroom. I’ve done about 1/3 of it so far. I’ve also been moving furniture upstairs and going through a lotContinue reading “Back To Work Tomorrow”
Tag Archives: call centre
Open Plan
My call centre is all open plan. There are no divides between each person. We sit on bays that have 3 arms – a bit like the Isle of Man legs. There are 4 people on each arm. Then there is a team manager and a team coach, both of who sit at the endContinue reading “Open Plan”
Getting The Name Right
When of the worst things about working on the phones is that you can’t always hear the name of the customer correctly. This can happen for a number of reasons: The sound is sometimes quite when you first answer the phone, the line is distorted, you can’t tell whether it’s male or female, there’s aContinue reading “Getting The Name Right”
Tricks of the Call Centre
We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”
Phone Etiquette Part 1
We constantly get callers who don’t know how to use the telephone with the correct etiquette – or manners as it’s more commonly called. Here’s a list of some of the more common rude mannerisms. 1) The Hollywood Actor We’ve all seen the films where some actor or another has to use the phone. TheyContinue reading “Phone Etiquette Part 1”
No Privacy
It’s quite a big call centre where I work. When it’s full there’s about 400 people on our floor alone, and we only take the inbound coming calls. So there’s no privacy whatsoever. It’s quite a big place, although I would not go so far as to say it’s the biggest call centre. Definitely not.Continue reading “No Privacy”
Renewals
One of the most routine things we do in the call centre is renew a policy. We do many renewals each day. Customers even ring in if their policy is on automatic renewal, even though we send out documents a few weeks before renewal telling them it will be automatically renewed. Here’s a few ofContinue reading “Renewals”
Artificial Lights
They spent a few million designing and building the call centre where I work. We’ve been in this particular building for several years now, but I can still remember all the hype about it before it was ready. It was the company’s baby. Extremely important. The company had to mention it as much as possible.Continue reading “Artificial Lights”
Why Write About A Call Centre?
I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get. The recent BBC series didn’t do anything to alleviate this preconceptionContinue reading “Why Write About A Call Centre?”
Safety First
My company says that if I get a call 2 minutes before I’m due to finish then I have to take that call, and do whatever the customer asks, even if it means setting up several policies. That could mean double numbers if it’s a landlord. I don’t agree with them. The latest our departmentContinue reading “Safety First”
Natural Matrix Therapy 