Mandee

Conversation With a Colleague

I have often written about the calls I receive from customers, but I’d like to share an internal conversation this time. A few days ago one of my colleagues received a call from a lady kindly informing us that the policy holder had sadly passed away. Mrs X said that she was the new ownerContinue reading “Conversation With a Colleague”

Incentive Day

We have another incentive day tomorrow. They told us on Monday – this week. We have to dress up as superheroes and the best dressed team gets £500 to spend on a team night out. Great! We all have superhero customs in our wardrobes. It is a staple item of any household, and a must-haveContinue reading “Incentive Day”

And I Haven’t Even Won The Lottery Yet!

What a great morning. It was like christmas for the next five years had all arrived at once. My dreams had come true. Shangrila was real. Heaven was on Earth. Paradise was found. Get the picture? And the reason for this sudden onset of ecstasy? This all too brief moment of bliss. This amazing turnContinue reading “And I Haven’t Even Won The Lottery Yet!”

Working With a Charity

As a lot of big companies, the company I work for does charity work. It has a partnership with a very well known charity, and has donated £1,000,000 to them over the last couple of years. The charity that benefits is extremely grateful. The money does a lot of good. It’s not purely out ofContinue reading “Working With a Charity”

Buffet Time

We had a lovely buffet at work yesterday. We do this from time to time. This occasion was to celebrate Diwali. We all take in something to share, or put a few quid towards pizza, samosas, and spring rolls. I did the unthinkable and forgot all about it. A few people were ordering pizza soContinue reading “Buffet Time”

Looking a Gift Horse in the Mouth

We are presented with a lot of crazy questions working on the phones. But probably the best one is people questioning refunds. I could understand it if they weren’t happy about the amount and wanted more, but to question why they’ve had it and is it right, takes the biscuit. We had problems with theContinue reading “Looking a Gift Horse in the Mouth”

Being Rewarded

We have a reward scheme and incentive scheme at work. People who have gone above and beyond or achieved something notable are rewarded with some kind of gift. This can be all sorts of things from ipads, xbox, days out, etc. Getting rewarded for something we have done well is nice. I’d be surprised ifContinue reading “Being Rewarded”

Holidays

I’m sitting watching Daybreak before going into work. They were talking about taking children on holiday during term time. Apparently the authorities are now putting their foot down and saying ‘no’. Holidays during holiday time only. I completely agree with this. When I was kid we went on holiday for two weeks during September. TheContinue reading “Holidays”

What’s The Price?

Today was another day of ‘here-we-go-again’. ‘I’m looking at your…cover on the website. The one that’s £19 a month. Could you tell me what it covers and what the price is?’ ‘As you just told me the price is £19 a month. As you can see it covers…’ Was my reply. What is it withContinue reading “What’s The Price?”

Lies And False Accusations

It’s not a pleasant experience to be accused of something you haven’t done. It’s happened to me in the past. You get the odd idiot hoping to cause trouble because you have something they don’t have or you have achieved something they haven’t. They didn’t succeed. It’s often quite easy to turn the tables againstContinue reading “Lies And False Accusations”