Insurance – Page 3 – Natural Matrix Therapy

Bad Recruitment

This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine. I got into work at 7.30am and went straight toContinue reading “Bad Recruitment”

Week’s Holiday

This last week I’ve been on holiday. It was nice not to be at work. Nice not speaking to grumpy customers. Nice not dealing with complaints. Nice not to hear all the moans and groans about work. Nice to have time to myself. Nice to be with the family. But now it’s ended 😦 IContinue reading “Week’s Holiday”

When Was It Posted?

We frequently get customers ringing us to ask if we have received their applications or registrations. After searching diligently on the computer system we invariably ask: ‘When was it posted?’ We get a variety of answers to this question. ‘I posted it yesterday.’ ‘It definitely won’t have got to us yet. Ring us next week.’Continue reading “When Was It Posted?”

Getting The Name Right

When of the worst things about working on the phones is that you can’t always hear the name of the customer correctly. This can happen for a number of reasons: The sound is sometimes quite when you first answer the phone, the line is distorted, you can’t tell whether it’s male or female, there’s aContinue reading “Getting The Name Right”

Financial Year End

We’re now coming up to the end of this financial year at work. This month has not been as busy as it normally is this time of year. I reckon it’s the calm before the storm though. There are mailings going out and they’re pushing certain types of cover this next week, so I’m expectingContinue reading “Financial Year End”

Computer Problems

The call centre computers went down today. Only for a short time so it wasn’t too bad. It happens from time to time. We’re stuck answering the phone but can’t do anything on the system. The managers always come round with the inevitable ‘call-back’ sheets. I very rarely write anything on them. I try toContinue reading “Computer Problems”

Are You Listening?

When customers phone us they often have an idea of what we are going to say, or more often an idea of what they want us say. Sometimes it can take several minutes before we can get through to the customer with the actual facts. Here are a few examples: ME: Your policy was renewedContinue reading “Are You Listening?”

Stupidity

I had a very nice gentleman phone me today. A professional person from a respected profession. He was ringing about a particular policy we offer. I’ve been very careful not to mention the company I work for during my blogs, or say anything that could relate to the company. People who work there obviously spotContinue reading “Stupidity”

November And December Chaos!

Well it’s that time of the year again. The month when companies want everything all at once. When they have loads of offers/sales and try to succeed in getting everything at once. My company is no exception. It’s total chaos. November and December chaos. We’ve got mailings galore going out. Offers on the internet too.Continue reading “November And December Chaos!”

Why Write About A Call Centre?

I wanted to write about my work in the call centre because a lot of people think it’s a dead end job, that we’re common-as-muck, a room full of chickens. Ask a chicken to change your bank details and see how far you get. The recent BBC series didn’t do anything to alleviate this preconceptionContinue reading “Why Write About A Call Centre?”