My company has now decided to have a live stream of director interviews. It’s a great idea. Gives us an idea of what is going on with the company. However, those of us in the call centre have no sound on our computers. The company seems to think that we would be stupid and useContinue reading “Discrimination”
Category Archives: Insurance
Dress The Desk
We’ve begun to dress the desk, or the bay as it is. Our Halloween theme is fortune telling, which has annoyed certain people. See my previous post for more information on that. It seems to be one particular person that is really not liking it. We’ve chosen a theme for our decorations. We’ve set upContinue reading “Dress The Desk”
What Model Of Boiler?
A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon beContinue reading “What Model Of Boiler?”
Hard To Believe
If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. Agent: What model of boiler do you have? Customer: It’s a shiny white one. Agent: How would you like to pay? Customer: You can use theContinue reading “Hard To Believe”
Sniffing!
There are quite a few people suffering at the moment whether it’s with hay fever or flue-like problems. Some people don’t seem to know what a tissue or handkerchief is, however. I’ve had a few people calling me who have been sniffing down the phone. It’s horrible. It’s disgusting. It’s sickening. One of the daysContinue reading “Sniffing!”
Derogatory Additions To Names
I expect a lot of people have seen the news about a gentleman who had a derogatory addition to his surname. It was in the news recently and a great deal on social media. Not a nice thing to happen at all. I can’t see anyone enjoying getting a letter with that kind of thingContinue reading “Derogatory Additions To Names”
Long Term Service
Is it worth staying at a company for more than 5 years? My simple answer is no. Not unless you want to progress into management and climb the ladder of hierarchy. I’ve been at the same company for 12 years. I was asked, in the past, if I wanted to train as a team managerContinue reading “Long Term Service”
You Sort It!
A recent customer told me we had taken money from his account and he wanted to know what it was. He was quite upset that a payment had been taken, however, he had no account with us and was not paying us for anything. ‘But I called the bank and they told me that …Continue reading “You Sort It!”
Breakfast At Work
I was at work last Saturday. I don’t mind working Saturday – I get a day off during the week in lieu. One of the things I look forward to on a Saturday is my breakfast. We always order either from the local café or from McDonald’s. Last Saturday it was McDonald’s. I don’t callContinue reading “Breakfast At Work”
Phonetic Alphabet
Many companies and organisations that deal with communications use the phonetic alphabet. For those that are not sure, this is the English alphabet with a standardised corresponding attribute. It’s also known as the Nato alphabet, and it’s full name is “international radiotelephony spelling alphabet“. It was developed sometime in the 1950’s and used in radioContinue reading “Phonetic Alphabet”
Natural Matrix Therapy 